Unified Communications
The problem
Communication overload is slowly choking even the most agile enterprises.
Employees and organizations are finding it increasingly difficult to manage the
vast array of communications and devices needed to perform their jobs.
One person trying to reach another sends a voicemail, an email and an instant
message, when the person they are trying to contact had a mobile with them all along...
Each communication channel is totally unaware of the others.
The solution - Unified Communications
Unified Communications is the convergence of all business communication applications,
across a range of interfaces including PC, telephone, web or mobile. Users can access
and respond to any communication message, (voicemail, text and email) and react
to real-time communication (phone calls, instant messaging, video conferencing etc)
from one interface. Users are able to seamless switch between communication applications
whilst a communication application is in progress. For example a user can switch
from a mobile phone to desk phone or click to call the sender of an email.
Unified Communication works irrespective of device or location whilst providing
access
to the same directories and application of each application.
Simplified Interaction through Unified Communication
Unified Communication provides simplified interaction between agent and customer
- users of Unified Communication can manage all their voice and messaging applications
from one interface and customers can contact individuals through single number access.
Unified Communications provides an increase in accessibility to contacts without
the complexity of numerous contact numbers and addresses. Business Communication
applications on disparate system can now be presented in one interface with one
address book allowing a user to seamless switch.
Business Benefits of Unified Communication
- Simplified interactions for customers through single number access to people
and resources.
- Increased accessibility of associates using features such as find-me/follow-me
or simultaneous ringing of desk and mobile phones.
- Greater responsiveness with real-time and non real-time communications.
- Increased effectiveness and efficiency from expanded communications capabilities.
- Enhanced work flow resulting from the frequency (volume) and intensity (quality,
richness) of communications.
- Streamlined decision making capabilities through improved collaboration and information
access.
- Higher value networking from increased ability and propensity to collaborate.
- Lower collaboration and mobile access expenses.
- Decreased opportunity cost of missed communications.